Privacy Policy

Who we are

ClinicPro is a US based company. We make Ava, an AI front desk for clinics. This policy explains how we handle personal information collected through this website and in the course of our business. If you are a patient of a clinic that uses Ava, see the section for patients below.

What we collect

• Details you give us when you book a call or contact us, such as your name, email address, phone number and information about your clinic.
• How you use this website: pages viewed, clicks, scrolling and where the pointer moves, plus technical details such as your browser, device and approximate location based on your IP address.
• Recordings of how pages were used, so we can improve the site. Anything you type into a form is hidden in these recordings.

Why we use it

• To arrange and hold the call you booked, and to follow up about it.
• To tell you about Ava and ClinicPro, if you have agreed to hear from us. You can stop at any time.
• To understand how the website is used and make it better.
• To meet our legal obligations.

By giving us your information, you consent to it being used for these purposes. You can withdraw that consent at any time by writing to us, subject to legal or contractual limits.

Who we share it with

We share personal information only with service providers that help us run our business, and only for that purpose:

• GoHighLevel, which runs our booking calendar, our contact records and the text messages we send.
• PostHog, which provides our website analytics.
• The companies that host this website and deliver its pages.
• YouTube, which serves the videos on this site when you play one.
• Google Fonts and Fontshare, which deliver some of the fonts on this site. Your browser sends them your IP address when it loads a font.

We do not sell personal information. Other than this, we do not share, trade or disclose your personal information without your consent unless the disclosure is: (a) permitted under this policy; (b) required by law; (c) mandated by a search warrant or court order; (d) warranted during the investigation of an offence, a breach of contract, or a breach of a law or regulation; or (e) otherwise permitted under personal information protection laws.

Where it is stored

Personal information is stored and processed in the United States by us and our service providers. While it is there, it is subject to US law, and US courts and authorities may be able to access it.

Cookies and analytics

This website uses cookies and similar browser storage so our analytics can tell one visit from the next. If your browser sends a Do Not Track signal, our analytics record nothing about your visit, though the analytics script still loads and may store an identifier in your browser. You can also block or delete cookies in your browser settings. The site still works without them.

How long we keep it

We keep your contact details while we are in touch with you about our services, and delete them when you ask us to, unless the law requires us to keep them. We keep website analytics only as long as they help us understand how the site is used.

How we protect it

Information is encrypted in transit and at rest. Inside ClinicPro, only the people who need personal information to do their job can access it.

Your rights

You can ask to see the personal information we hold about you, have it corrected, or have it deleted, and you can withdraw your consent. Write to our Privacy Officer at the address below. We answer within 30 days.

If you are in Canada and are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada, or in Quebec to the Commission d'accès à l'information.

Patients of clinics that use Ava

When Ava talks with you for a clinic, we handle your information on that clinic's behalf, and the clinic is responsible for it. To see, correct or delete it, contact your clinic. We help the clinic answer. Clinics in Canada can read more on our Privacy for Canadian Clinics page.

Business transactions

If we are involved in a merger, acquisition, share or asset sale, your personal information may be transferred as part of that transaction in accordance with applicable laws. We will make all reasonable efforts to keep it confidential during the process, and to give notice before it is transferred.

Changes to this policy

We may change this policy from time to time. A changed policy takes effect 30 days after it is posted on this page, and the date at the top shows when it was last posted.

Contact

Our Privacy Officer is responsible for how ClinicPro protects personal information. For any question, request or complaint about your personal information, write to team@clinicpro.ai.